You may have noticed that here on my blog I’ve said a few times that it was getting harder and harder to get email through to my customers. That’s one of the reasons for having developed and released Ticket Desk Pro. (Well, it’s in pre-launch anyway.)
Bu using help desk software, you can communicate with your customers, and even if the email doesn’t get through you know that they can just go back to the ticket they raised and read your reply. Communication problem solved.
Or is it? It still doesn’t solve the problem of when I want to make sure an email gets through.
One of my developers, Paul, has found a new lifeline service for me that solves many email issues.
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