It’s a bit of a surprise for me, but after backing away from email I’ve found that I really don’t need it that much. In fact it looks like email needs me more than I need it.
In case you missed it, I’m doing a bit of an experiment in low-information “diets”, and I thought the first to go would be email. I know I can’t do away with it completely, but I certainly don’t need to check it every day, and definitely not multiple times a day.
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I’m going to try to only check email 3 times a week. Let’s start with Mondays, Wednesdays and Saturdays, and see how that works out. If I can manage that okay for a couple of weeks, I’ll trim it down to Mondays and Fridays. If that goes well for another couple of weeks, I’ll only check it out on one of those two remaining days.
On each day I check email, I’m going to allow myself fifteen minutes reading time and sixty minutes reply time.
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You may have noticed that here on my blog I’ve said a few times that it was getting harder and harder to get email through to my customers. That’s one of the reasons for having developed and released Ticket Desk Pro. (Well, it’s in pre-launch anyway.)
Bu using help desk software, you can communicate with your customers, and even if the email doesn’t get through you know that they can just go back to the ticket they raised and read your reply. Communication problem solved.
Or is it? It still doesn’t solve the problem of when I want to make sure an email gets through.
One of my developers, Paul, has found a new lifeline service for me that solves many email issues.
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If you have (or have aspirations for) an internet business, then for goodness sake, treat it with respect. Treat it like a business.
If you have friends you want to send the latest chain mail, then by all means use Yahoo or your ISPs email account. It’s non-critical right?
It doesn’t matter if your friend doesn’t receive it. (He won’t because it’ll be filtered out on the network).
But if you’re doing business, then use a business email address off one of your own domains.
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I get more than I want proposals for joint ventures, and a decent proportion of those are from supposed business people who aren’t using email addresses off their business domain.
That one thing is so simple to do, and instantly enhances your credibility. It also ensures that if a reply is made, that you’ll get it.
I’ve no idea of the number of bounces I’ve had replying to questions by my customers and potential customers. I also know there’s a high proportion of people who never get my first email, because I get plenty of “Second Request:” emails from people who didn’t get my initial reply.
