Comments on: Ticket Desk Pro - Pre-Launch Nickel Sale Tomorrow

By: Frank Haywood

Frank Haywood — Tue, 25 Mar 2008 20:56:01 +0000

Lol! Yeah, it's just gone back 48 hours, and it looks like we've solved the problem.

It just needs a bit of testing tonight / tomorrow to make sure.

So take the times in this post and add 48 hours.

Frank.

By: Amin

Amin — Tue, 25 Mar 2008 18:40:51 +0000

So I'm sitting here waiting to be the first one to get this, but it's not available yet.

Is there a definite release date now? My family are all avoiding me because I'm so focused on getting this at the lowest price

I'm not tight, but I do like to think I've got a bargain!

Amin

By: Clifton Slettedahl

Clifton Slettedahl — Tue, 25 Mar 2008 15:37:39 +0000

Since there's been a slight technical hitch, has the announcement been delayed, as well?
I don't want to miss it. However, as I am a happy owner of SmartDD, I'm looking forward to early (pre) notification.
Thanks.
Clifton

By: Frank Haywood

Frank Haywood — Mon, 24 Mar 2008 23:00:27 +0000

Lee:

Yes, you're on the buyers list so you'll get first notification.

-Frank Haywood

By: John

John — Mon, 24 Mar 2008 20:58:20 +0000

Hi Frank,

Wow this looks like a great piece of software will check back tomorrow.

By: Lee D'Arcy

Lee D'Arcy — Mon, 24 Mar 2008 19:29:33 +0000

Frank as you probably notice I have bought a few of your products and when I read your blog today about help trade desk release tomorrow and 1 hour advantage when I tried to register for the advantage it dsaid I was already registered. Does that mean I will get the email 1 hour earlier then 10:Am

Lee D'Arcy

By: Frank Haywood

Frank Haywood — Mon, 24 Mar 2008 16:10:55 +0000

Amin:

Yes indeedy. You'll get at least an hours advantage over everyone else. It goes buyers, blog readers, whoever's left.

And yep, you're right. The Standard Responses are a wonderful addition.

-Frank Haywood

By: Amin

Amin — Mon, 24 Mar 2008 15:26:36 +0000

Hey Frank,

I've used the Maian support desk extensively as in over 25,000 tickets dealt with, and it's a very good of software, but the (very few) failings kept it from being a GREAT piece of software.

One of those failings is the ability to paste in standard answers.

TicketDeskPro has that ability and that on its own makes it worth having. I can tell you from personal experience that being able to give a complete and comprehensive answer to a straightforward question is great.

It leaves more time for the tricky questions!

The point of my comment is just to remind you that you promised us early buyers of SmartDDlite resell rights a 1 hour advantage over everyone else.

I'm claiming my advantage!

Thanks!

Amin