Frank Haywood

You must have had at least one of those conversations where someone says to you “didn’t you get my email?”

Or maybe you’ve had an angry email from a customer saying something like “SECOND REQUEST: Why haven’t you answered my email?!?” and when you check, you find you have answered it, and several days ago too.

Well, it never got there thanks to their ISP spam filters.

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All those people who registered their purchase and confirmed their email address will be rewarded in at least two ways.

1) All buyers of my last nickel sale will always receive plenty of warning about my next one, and will also get the link to the sales page at least two hours before anyone else.  (The next one is for the Nickel Script itself.)

2) When the official TDP site goes live in 2-3 weeks time, you’ll receive your details by email.

If you didn’t register, then, oh well at least you got this first version at a good price.  If you want later versions then as you’re not registered you’ll have to pay full price for them.

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The price starts at $5.02, and my guess is if you’re quick you’ll get it for under $10.

Even if you pay $20 for it, it’s still a bargain over the official launch price of $47, and even more so over the final price of $97.

You’ll get an email about it later today, and where you can get your copy.

Probably the best thing for you to do if you aren’t already, is subscribe to this blog notification list by going to the home page, and near the top right entering your name and email address and clicking the button.

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What can I say about Ticket Desk Pro?

In the 3 weeks or so that I’ve been using it, it’s already saved me a LOT of time, and time IS money.

I’m just kicking myself I didn’t use a help desk last year.  Instead I used email to do all my support, and that’s a BIG mistake for any online business.

Why?

Well with email, they just don’t make it through as well as they used to.  You’ve probably noticed yourself an increase on the amount of emails that don’t get through to your customers, friends and family.

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Three of the more noticeable things that we did was to:-

#1 - Add in extra filters to the open tickets.  This is an incredible time saver over the original script.  Now you can also select by “Awaiting Admin Response” to show you only the open tickets that are awaiting an answer from you.

This is a godsend when your support desk becomes busy.  I really don’t know if I could have kept my sanity without this one feature alone.  It was well worth all the testing and tweaking we went through to get it working correctly.

#2 - Allow the linking of multiple users to a department, and multiple departments to a user.  The old script took an “all or one” approach, you could either be responsible for all departments or one of them, but nothing in between.

Ticket Desk Pro now allows you to select and allocate multiple departments to a user, which is very useful if there’s some parts of your support system you don’t want everyone to have access to.

#3 - Add in Standard Responses.  Hallelujah!

You can now create a standard response, which when answering a ticket can be selected from a drop down and added to your answer just by clicking the “Add” button.

So you can either create complete answers to the same question, or create snippets of standard responses and add each one in turn to an open ticket until you’ve built a complete answer to the ticket.

I can’t even begin to tell you how useful this is.  If I lost this one feature, I’d probably want to use a different script, it’s that good.

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