Comments on: Support - Doing It Right http://www.frankhaywood.com/support-doing-it-right/ Product Creation, Traffic, List Building, Automation = Internet Business Thu, 20 Nov 2008 18:40:08 +0000 http://wordpress.org/?v=2.3.1 By: Donna Maher http://www.frankhaywood.com/support-doing-it-right/#comment-10068 Donna Maher Sat, 16 Feb 2008 17:32:25 +0000 http://www.frankhaywood.com/support-doing-it-right/#comment-10068 Frank, Support is how I got to know you, and I found your support to be stellar, regardless of how 'dumb' my question may have felt at that time. You are outstanding at the processes I've observed, whether it's support, teaching and training, or just sharing your knowledge with the world at large. You deserve a break from the mundane so you can concentrate on projects and of course, family and self a bit more. I wish you the best always, Donna Frank,

Support is how I got to know you, and I found your support to be stellar, regardless of how 'dumb' my question may have felt at that time. 

You are outstanding at the processes I've observed, whether it's support, teaching and training, or just sharing your knowledge with the world at large. 

You deserve a break from the mundane so you can concentrate on projects and of course, family and self a bit more.

I wish you the best always,
Donna

]]> By: Frank Haywood http://www.frankhaywood.com/support-doing-it-right/#comment-10067 Frank Haywood Sat, 16 Feb 2008 17:09:12 +0000 http://www.frankhaywood.com/support-doing-it-right/#comment-10067 Would that be the installation I did for you in April 2007, the installation I did for you in August 2007 on another domain, and the follow up fix that's detailed here? http://www.smartdd.com/help/digital-delivery/tips-and-troubleshooting/ It would be an installation issue if the installation wasn't completed and a fix wasn't posted publicly. I would expect my support staff to supply the same level of courtesy and follow up actions as I take myself. This can only be achieved through carefully constructed business processes and a continuous review of those processes. :-) -Frank Haywood Would that be the installation I did for you in April 2007, the installation I did for you in August 2007 on another domain, and the follow up fix that's detailed here?

http://www.smartdd.com/help/digital-delivery/tips-and-troubleshooting/

It would be an installation issue if the installation wasn't completed and a fix wasn't posted publicly.

I would expect my support staff to supply the same level of courtesy and follow up actions as I take myself.

This can only be achieved through carefully constructed business processes and a continuous review of those processes.  :-)

-Frank Haywood

]]> By: Wonder Wyant http://www.frankhaywood.com/support-doing-it-right/#comment-10066 Wonder Wyant Sat, 16 Feb 2008 16:21:54 +0000 http://www.frankhaywood.com/support-doing-it-right/#comment-10066 Well, I for one sincerely hope it helps. I've been waiting for support on a SmartDD installation issue for months! Well, I for one sincerely hope it helps.  I've been waiting for support on a SmartDD installation issue for months!

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