Yes you're absolutely right.  The Standard Responses allow you to go into lots of detail that you might normally have missed when answering email support the "manual" way.

And without thinking, that's exactly what I've done with all of mine.  It just makes so much more sense to give a fuller answer to every question.  Some things are so natural to do that you miss just how big a benefit the Standard Responses are.

Thanks for pointing that out to me. 

-Frank

Previously, with a different product I had to create my own standard responses (I had to buy extra software to do that and it's not integrated) and I think I have something like 150+ standard responses that are relevant to my situation.

As well as my own support desk I cover the support for another marketer and on a daily basis I'm seeing something up to 200 questions. It would be impossible to handle without standard responses.

Having standard responses has shaved something like 2 hours (!) off my working day - which is great.

But I'd like you to keep in mind something else: by using a standard response you can make sure you give the *best* and *fullest* answer to your customers. If you're going to re-use an answer then it's worth the time to make sure the wording is clear and complete (concise wouldn't hurt, either!).

Over time, as you see how people respond to the answer you can tweak it to make sure it's crystal clear.

Let's be really honest. If you're tired at the end of the working day and answering harder questions it's so easy to cut the answer short because you want to be done and dusted. But with a standard response you can make sure you *always* deliver a quality answer that actually meets the needs of the customer.

For me, personally, that is the biggest benefit of the SR. The time-saving is a very,very nice cherry on the top!

TDP is so much more than you're saying, Frank, that your visitors may not realize just how they can *increase* their business by using it.