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PayPal IPN Problem

It seems that PayPal have just yesterday broken IPN.

http://www.paypaldeveloper.com/pdn/board/message?board.id=ipn&thread.id=10795

From what it says in that thread, it’s not affecting everyone, and it seems clear that PayPal don’t even know what’s causing the problem themselves.

Can you believe that?

Worse still, I checked the Nickel Script and every single transaction is going straight into the error file.  David took a look, set it into sandbox mode and it works perfectly.  He  then put it back into live mode and it failed.

What’s really bad is, PayPal are letting the payments go through, but then because IPN isn’t doing its thing, the customers aren’t getting their goods.  Some people are reporting HUNDREDS of bad transactions that they’re going to have to fix manually.

Common sense says to me that they should be rolling back to the old version that worked for everyone.  But no.  They’re trying to fix the new version.

That tells me that there’s some change been made that they either don’t dare roll back to, or can’t.

I’ve asked David to tweak the script so we can still launch.  I’ll be supplying the standard version while using our tweaked version to deliver it.

As soon as PayPal know what they’re doing, we’ll apply any necessary fixes and supply that to you.  My guess is it won’t continue over the weekend, and when PayPal fix IPN, the Nickel Script won’t need any changes either.

If we can get it sorted at our end, launch will go ahead this afternoon at 3.00, but I’ll have an update closer to that time.

Who was it mentioned Murphy?

-Frank Haywood


4 Comments

  1. Hi Frank,

    I have just worked out that if I removed the request for postage data from the transactions it seemed to work so dont know if that helps or not.

    Thnaks

    Chris

    Friday, May 16, 2008 at 3:13 pm | Permalink
  2. Does this affect SmartDD, which is using Paypal IPN?

    Kind regards
    Renate

    Sunday, May 18, 2008 at 12:26 am | Permalink
  3. Rob from robsabloggin wrote:

    Hi Frank,

    Will this affect SmartDD users as well?

    Monday, May 19, 2008 at 9:20 am | Permalink
  4. Frank Haywood wrote:

    Chris:

    Thanks for that, that’s an interesting thing to happen, I wonder why…

    Rob & Renate:

    It could do. The annoying thing is it seems to be random. Some transactions work perfectly.

    I still find it difficult to believe (as many people do) that PayPal would roll this out live without testing it first.

    We all make mistakes, but when you have the financial might of PayPal, you’d think they’d do it all exactly right.

    -Frank.

    Thursday, May 22, 2008 at 7:17 pm | Permalink

One Trackback/Pingback

  1. Sublime Products Article Directory on Friday, May 16, 2008 at 3:00 pm

    Paypal IPN has stopped working…

    …for busy sites it’s affecting thousands of transactions…seeing a lot of support calls asking why the customer didn’t get their download…
    ……

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