Comments on: Help Desk Software For Less Than $2

By: Andrew P.

Andrew P. — Tue, 04 Mar 2008 15:41:33 +0000

Has the nickel sale been announced for this yet? I haven't seen a notification from the blog list yet. Just curious. Thanks.

By: Frank Haywood

Frank Haywood — Mon, 03 Mar 2008 22:32:49 +0000

Boston Dentist:

* works like the usual * wild card, so in the case of *127.0 it would ban the last one in your example, but not the first two.

To ban all of them, you would have to use *127.0*

Thanks for asking for a clarification of that.

-Frank Haywood

By: Boston Dentist

Boston Dentist — Mon, 03 Mar 2008 19:37:23 +0000

Hi Frank,

Could you please clarify: when you say…

>> 127.0.0.1 = Bans specific IP address
>> *127.0 = Bans all IP addresses containing 127.0

…does this mean it bans:
- 127.0.xx.xx and
- xx.127.0.xx and
- xx.xx.127.0?

Thanks for the clarification, and I'm looking forward to try it out!

Cheers

By: Frank Haywood

Frank Haywood — Fri, 29 Feb 2008 09:36:48 +0000

Edson:

I think I know the one you mean…

By: Edson

Edson — Fri, 29 Feb 2008 07:30:46 +0000

Hi Frank

Man, I cant wait until you launch this software. its funny, I was just thinking about paying 500 bucks for a support system/software. I can take the chance of 20 bucks

Thanks Frank

Edson

By: Simple Profit eBooks

Simple Profit eBooks — Wed, 27 Feb 2008 20:02:52 +0000

I would be interested in Screen shots also

By: Frank Haywood

Frank Haywood — Wed, 27 Feb 2008 09:03:14 +0000

Amin:

I'll give as much warning as I'm able, but when it's ready to go, I want to get it out there as fast as I can.

24 hours notice for the nickel sale okay?

When I officially launch it, there will be pre-announces and a drum roll, but that will be for the full price.

Karl:

If you're on my blog notify list, you'll get pre-warned before anyone else, followed by an email when it goes live.

Everybody:

It's likely you'll get it for under $20. Well worth it at that price, but if you're quick, you could get it for a couple of dollars.

You'll be the first to know, with notifications to my other mailing lists 24 hours afterwards.

By: Amin

Amin — Tue, 26 Feb 2008 22:49:58 +0000

Frank, spare a thought for those of us travelling when you post this - I'll be waiting to pounce on your software, having bought from you before.

Hopefully you won't have the post up before the weekend, but if you do I'll have to take my chances.

I especially like the idea of 1 click responses - for the very large number of 'standard' queries that always come through on helpdesk that will be invaluable. It also helps to ensure that the 'best' answer is always given, without missing anything out.

By: Jason Anderson

Jason Anderson — Tue, 26 Feb 2008 18:41:44 +0000

Well I for one will be implementing this for my online service:

Promo Code Software

Since you are making this (and I know you are a perfectionist) I'll trust this.

Plus…you couldn't have said it better in your response above:

"Let me put it like this. I’ll be using it for my own business, so it’s just going to get better over time."

Good enough for me.

- Jason Anderson
Promo Code Software.com

By: Karl Timmermans

Karl Timmermans — Tue, 26 Feb 2008 17:43:17 +0000

At the risk of asking a dumb question - what is the link to the HelpDesk nickel sale. Am on the notify list as far as I know and haven't rec'd anything about it> would be interested in seeing some more info on it (i.e. demo or screenshots etc)

Thanks

Karl